Expert At-Home Phlebotomy Services in Swindon & Wiltshire
Skilled blood collection at your home or workplace. Trusted, safe, and convenient phlebotomy services tailored to your needs.
Who We Are
Welcome to The Phlebotomist, a trusted, CQC-registered blood collection service based in Swindon. We bring safe, skilled, and convenient care to adults (18+) in Swindon and nearby areas. Our service makes it easy to get blood tests done in your home or workplace, helping you feel relaxed and confident.We specialise in meeting a range of needs, including clients with needle phobia, mobility challenges, or busy schedules. Whether you need regular blood tests for a health condition or simply want a stress-free experience, our experienced phlebotomists are here to help. We focus on offering care that is both skilled and thoughtful, ensuring your comfort.While we currently focus on adult blood collection, we plan to offer services for children in the future. Sign up for updates and be the first to know when this service becomes available.
Where Skill Meets Care
Supporting your health, one kit at a time
Whether you need a private blood test, health check, hormone test, or nutritional analysis, we provide professional at-home blood collection services for clients across Swindon and nearby areas. We work with trusted UK test kit providers, including Medichecks, Thriva, and Balance My Hormones, ensuring your samples are collected safely and with care.Our experienced phlebotomists bring clinical expertise from hospital settings, delivering precision, reliability, and adherence to the highest safety standards. With our convenient mobile phlebotomy service, you can complete your tests without the stress of visiting a clinic—all in the comfort of your home.No matter your needs, our goal is to make blood testing accessible whilst giving you peace of mind every step of the way.
Partnering with professionals
Are you a private clinic, GP, healthcare practitioner, or wellness professional? We provide reliable and professional blood collection services to support your clients' and patients’ needs. Whether you’re a naturopath, nutritionist, personal trainer, aesthetician, or running a satellite clinic, our phlebotomy services are safe, timely, and tailored to your requirements.As we grow, we are continually developing new services to better support clinics, healthcare providers, and wellness professionals, ensuring quality phlebotomy is accessible wherever it’s needed.Let’s work together! Contact us today to discuss how our services can complement your practice and support your clients’ or patients’ needs.
About Us
Our Core Values
Everything we do is guided by the following principles:
Excellence
Striving to deliver services that meet and exceed the expectations of our clients, and the standards set by the industry.
Compassion
Treating every client with respect and understanding, tailoring our care to their individual needs.
Integrity
Being honest, transparent, and ethical in all aspects of our work.
Innovation
Continually seeking ways to improve through new ideas, methods, and technologies.
Who We Are
The Phlebotomist was created with the belief that accessing high-quality blood collection services shouldn’t be difficult or stressful. With a background in healthcare and years of experience working with people, we understand the importance of providing a professional yet personal service.We also recognise that phlebotomy as a profession is often undervalued within the healthcare industry. By creating this business, we are not only addressing the need for accessible and convenient services but also offering skilled phlebotomists an opportunity to thrive. Our goal is to provide a pathway for professional development, helping phlebotomists gain recognition for their expertise while delivering the highest standards of care to our clients.
Why Choose Us?
We understand that trusting someone with your care is a big decision. Here’s why clients choose us:
Regulated and Trusted:
Fully CQC-registered, adhering to all required standards for safe and professional care.
Insured by Hiscox, providing you with peace of mind that our services are covered and protected.
Proud members of the National Association of Phlebotomists (NAP), reflecting our commitment to professionalism and ongoing development within the industry.
Experienced Professionals:
Our expertise comes from real-world clinical experience, ensuring precision and care in every service.
Client-Centered Approach:
Every service we provide is designed with your comfort and convenience in mind.
Local and Accessible:
Serving Swindon, Wiltshire, and the surrounding areas with a flexible, at-home service that works around you.
and the surrounding areas with a at-home service that works around you.
Our Services
At The Phlebotomist, we provide professional and reliable phlebotomy services tailored to meet your needs. Whether you’re a client using a blood test kit or a healthcare professional seeking support, we’re here to deliver expert care.
Blood Test Kits
We offer professional blood collection for clients using trusted test kit providers like Medichecks, Balance My Hormones, Lola, and other reputable providers. Our skilled phlebotomists ensure your blood is drawn safely, comfortably, and with expert precision, all in the convenience of your own home or location of choice.
Precise venous blood draws: Meeting the exact requirements of your chosen test kit.
Friendly, professional service: Designed to minimise discomfort and ensure a positive experience for every client.
Specialised expertise: We are trained to handle complex situations such as needle phobia, fainting, and other sensitivities, offering reassurance and personalised care throughout the process.
Guidance on sample handling: We provide clear instructions on safely packaging and sending your sample to the specified laboratory, as outlined by your test kit provider.
Please note: All queries regarding your results should be directed to your test kit provider, as we do not handle or interpret test results.
Pricing
Zone 1 - Swindon
£75
per client
Includes travel and one blood draw within Swindon.
Zone 2 - Nearby Villages
£85
per client
Areas within ~5 miles of Swindon (e.g., Royal Wootton Bassett, Highworth, Purton).
Weekend Appointments
+£40
per client
A £40 surcharge applies to all weekend appointments. This is automatically added when you select ‘Weekend Blood Collection’
Private Blood test collection
Arranging a private blood test with us is straightforward and client-focused. Here’s how the process works:
Blood Test Kit: Once your kit arrives, book your appointment online at a time that suits you
Blood Test Form: Your GP, consultant, or clinician provides a form with the necessary details for your test. Book your appointment online or contact us, ensuring we review the blood test form beforehand to confirm any special test requirements.
Booking an Appointment: Once you have the necessary paperwork or your blood test kit, contact us to book your appointment.
Blood Collection: During your appointment, our phlebotomist will collect your sample with care and professionalism.
Preparing and Sending Your Sample: We ensure the sample is properly prepared for transportation to the laboratory, or if it’s a blood test kit via post which you will post yourself.
Receiving Your Results: Based on the testing arrangements, the requesting clinician or service will contact you with your results.
Most private blood test kits come complete with packaging, instructions, and the necessary forms, which you should have ready for your appointment.
If you have questions about this process, feel free to contact us—we’re here to support you every step of the way.
Partnering with Professionals
We understand that healthcare professionals and clinics often require phlebotomy support to support their services. Our expertise allows us to partner with a variety of professionals, providing tailored blood collection solutions.
Private GPs
We can assist your practice by providing skilled blood collection services for your clients. Whether at your clinic or their home, we ensure samples are collected safely and professionally, ready for analysis by your trusted testing providers.
Corporate Wellness Programs
Support your employees’ health with our professional blood collection services. Whether for workplace health checks or employee wellness programs, we provide a reliable and efficient service to meet your team’s needs. Our flexible approach ensures minimal disruption, helping you prioritise well-being in the workplace.
Aestheticians
Looking to enhance your client services? We’re here to support your clinic with professional blood collection. Whether it’s for PRP (Platelet-Rich Plasma) procedures, hormone testing, or nutritional analysis, we’ll ensure your clients’ samples are collected safely, accurately, and ready for analysis. Let us handle the blood collection, so you can focus on delivering amazing results for your clients.
Nutritionists & Naturopaths
Let us support your work by providing accurate blood testing services to help your clients gain meaningful insights into their health, enabling personalised wellness and dietary plans tailored to their unique needs.
Personal Trainers & Athletes
We’re here to support your performance-focused goals with professional blood collection services. Whether your clients need testing for hydration, nutrient levels, or hormonal balance, we ensure samples are collected safely and accurately for analysis. Let us handle the blood work, so you can focus on optimising training plans and achieving results.
Research & Clinical Trials
Let us assist in advancing medical and scientific research by providing expert blood collection tailored to meet the specific requirements of your trial protocols.We’re dedicated to working alongside professionals to ensure their clients receive high-quality care. Contact us to explore how we can support your trial.
We Want To Hear From You
These examples are just the beginning of what we can offer. Our services are designed to adapt to the diverse and evolving needs of industries and professionals across healthcare, wellness, and beyond.If your field isn’t mentioned here, we invite you to get in touch. Let’s explore how our services can support your goals and create meaningful partnerships tailored to your requirements.
Contact Us
We’d love to hear from you! Whether you have a question about our services, need further information, or would like to provide feedback, we’re here to help.
Your Feedback Matters
At The Phlebotomist, we value openness and transparency. Your feedback helps us grow and ensures we continue to deliver the best possible service.
How to Share Your Feedback
Directly: Use our Contact Form to share your thoughts with us.
On Social Media: Leave a review or comment on our social channels: Instagram, Facebook, and LinkedIn.
Google: Share your feedback via Google reviews to help others learn about our services.
CQC Feedback: If you prefer, you can also share your feedback with the Care Quality Commission (CQC) through their website.
Whether it’s a compliment, suggestion, or concern, we appreciate your input and are committed to listening and improving.
Get in Touch
Alternatively, fill out our contact form, and we’ll get back to you as soon as possible.
Get in Touch
Alternatively, fill out our contact form, and we’ll get back to you as soon as possible.
Your Feedback Matters
At The Phlebotomist, we value openness and transparency. Your feedback helps us grow and ensures we continue to deliver the best possible service.
How to Share Your Feedback
Directly: Use our Contact Form to share your thoughts with us.
On Social Media: Leave a review or comment on our social channels: Instagram, Facebook, and LinkedIn.
Google: Share your feedback via Google reviews to help others learn about our services.
CQC Feedback: If you prefer, you can also share your feedback with the Care Quality Commission (CQC) through their website.
Whether it’s a compliment, suggestion, or concern, we appreciate your input and are committed to listening and improving.
FREQUENTLY ASKED QUESTIONS
1. How do I book an appointment?
You can book an appointment through our website using our secure online booking system. Simply select a convenient date and time, and you’ll receive a confirmation with all the details. You can also call or email us.
2. What should I expect during the appointment?
Your appointment will start with our phlebotomist arriving at your location and setting up a clean, professional workspace. The procedure is quick and minimally invasive, usually lasting just a few minutes. Our phlebotomists are committed to ensuring your comfort and will explain each step of the process.
3. How should I prepare for my blood test?
Depending on the type of test, you may need to follow specific instructions, like fasting or drinking plenty of water. This information will be provided at the time of booking, or you can check your test kit instructions. Staying hydrated is often helpful, as it can make veins easier to access.
4. Will I experience bruising, discomfort, or complications after the blood draw?
Some clients may experience mild bruising or tenderness at the site of the blood draw, which usually resolves within a few days. In rare cases, complications such as a hematoma (a collection of blood outside the blood vessels) or nerve irritation can occur. Our phlebotomists are highly trained to handle these situations and will provide guidance if needed.If you notice persistent pain, significant bruising, or any unusual symptoms after your appointment, we recommend seeking further medical advice.
5. What aftercare should I follow?
After the blood draw, keep the plaster or dressing on for at least four hours. Avoid heavy lifting with the arm used for the blood draw to reduce the risk of bruising or swelling. Applying a cold compress can help if you experience any discomfort or slight swelling.
5. What aftercare should I follow?
After the blood draw, keep the plaster or dressing on for at least four hours. Avoid heavy lifting with the arm used for the blood draw to reduce the risk of bruising or swelling. Applying a cold compress can help if you experience any discomfort or slight swelling.
6. What should I do if I feel faint or unwell during or after the appointment?
Our phlebotomists are trained to manage these situations. If you feel faint or unwell during the procedure, let your phlebotomist know immediately. If symptoms arise after the appointment, we recommend sitting or lying down, hydrating, and resting until you feel better. Seek medical advice if symptoms persist.
7. Is the procedure safe?
Yes, we follow strict safety protocols, including aseptic non-touch techniques, single-use needles, and personal protective equipment (PPE). Our phlebotomists have hospital backgrounds, bringing a high level of skill and experience to each appointment.
8. What types of blood test kits do you support?
We offer blood collection services for a wide range of at-home test kits from reputable providers, including Medichecks, Lola, and Balance My Hormones. These providers collaborate with UKAS-accredited labs and adhere to CQC regulations, ensuring the highest standards of safety and accuracy in testing.
9. Who handles my sample after collection and how do I access my results?
Once collected, your sample is given back to you to send directly to the specified laboratory as per your test kit instructions. Our role is to ensure a safe and effective blood draw, but clients are responsible for sending the sample for testing. Please note that we are not responsible for your test results; for any questions about results, contact your test kit provider directly.
10. What if I need to reschedule or cancel my appointment?
If you need to reschedule or cancel, please do so at least 24 hours in advance. This can ll be done online. According to our terms, changes made less than 24 hours before the appointment may incur a fee. This policy helps us manage schedules effectively and accommodate other clients. You can view our Terms and Conditions here.
11. I have needle phobia. Can you still help me?
Absolutely! Our experienced phlebotomists are trained to support clients with needle phobia, ensuring a calm and comfortable experience. We understand that being in your own home can make a big difference, helping you feel more at ease. We’ll take the time to talk through the process, use gentle techniques, and adapt the experience to suit your needs. Your comfort and well-being are our priority.
12. Do you offer blood collection services to children?
Currently, our services are tailored for adults aged 18 and over. However, we are actively working to expand our offerings to include children in the near future. Sign up for updates, and we’ll let you know as soon as this service becomes available. If you require assistance now, we may be able to help signpost you to a suitable alternative service.
13. How much do your services cost?
Our prices start from £75, depending on your location:
Zone 1 Swindon: From £75 (includes areas within ~5 miles of SN2 8DN)
Zone 2: From £85 (villages and towns ~5–10 miles from Swindon, such as Royal Wootton Bassett and Highworth)
Weekend appointments are subject to a £40 surcharge. For additional blood draws at the same appointment or for multiple test kits, discounted rates apply. For custom requests or further details, please contact us directly.
14. What areas do you cover?
14. What areas do you cover?
Currently we provide services across Swindon and nearby areas:
Zone 1: Swindon, includes all Swindon neighborhoods such as Abbeymeads, Freshbrook, and Covingham.
Zone 2: Villages and towns ~5–10 miles from Swindon, such as Blunsdon, Highworth, and Wanborough.
These zones represent our current areas of operation, but we are working to expand our reach in the future. If your location isn’t listed or you’re unsure which zone applies, feel free to contact us for clarification.
Terms and Conditions
Effective Date: 1/12/24
1. Introduction
Welcome to The Phlebotomist Ltd. These Terms and Conditions outline the obligations, rights, and responsibilities of clients using our mobile phlebotomy services. By booking and using our services, you agree to adhere to the following:
2. Service Description
The Phlebotomist Ltd provides professional mobile phlebotomy services for private clients, ensuring safe and efficient blood collection at a time and place convenient for you.
3. Appointment Bookings
Appointments must be booked through our online booking platform, by email or via phone.
Confirmation of your appointment will be sent to you via email or text message.
It is the client's responsibility to provide accurate information at the time of booking, including contact details, relevant medical information, and the nature of the required tests.
4. Cancellations and Rescheduling
Cancellations or rescheduling must be done a minimum of 24 hours before the appointment.
If a cancellation or rescheduling request is made less than 24 hours before the appointment, the client will not be eligible for a full refund.
In the case of cancellation with more than 24 hours' notice, a full refund will be processed within 7 working days.
5. Risk Assessment Client Responsibilities
Risk assessments will be conducted to identify potential hazards associated with lone working activities. These assessments will inform the development of control measures to minimise risks.
The client must provide accurate information about any known medical conditions, including any past issues with blood collection.
The client should be present at the agreed location and time for the appointment. If the client is unavailable at the scheduled time, the session will be considered as a no-show, and no refund will be issued.
Clients must ensure that the environment is suitable for the phlebotomist (e.g., access to a clean, safe workspace and ensuring pets are kept in a separate area).
6. Health and Safety
The Phlebotomist Ltd follows strict hygiene and safety protocols, including the use of appropriate Personal Protective Equipment (PPE) and infection control practices.
If the client is showing symptoms of illness or has been exposed to an infectious disease, it is their responsibility to inform The Phlebotomist Ltd prior to the appointment to ensure proper procedures are followed.
7. Special Blood Tests
For certain time-sensitive or temperature-sensitive tests, The Phlebotomist Ltd may not be able to provide services. Examples of such tests can be found in the table below. Clients will be advised in advance if they need to visit a hospital or another facility to complete these tests. Should there be any uncertainty regarding a test's specific requirements, we will liaise with our local Pathology Laboratory to confirm the necessary procedures and handling protocols to ensure the highest quality of service.
7.1 Special Blood Tests
| Test Name | Test Code | Sample Tube | Special Requirements |
|---|---|---|---|
| Amino acids | 3HYB | SST | Rarely required immediately, but may need to be processed quickly in special cases. |
| Blood Film | Blood Film | EDTA | Requires Full Blood Count (FBC) and prompt processing to ensure accuracy. |
| Cryoglobulins | CRYO | Red clotted | Sample must be kept warm at all times until processed, requiring hospital-level handling. |
| Gut Hormones Profile | GUTH | EDTA x 3 on Ice | Immediate attention required. Samples should be taken directly to the lab for rapid processing. |
| Lactate | LAC | Fluoride | Must be processed quickly within 30 minutes to avoid false results. |
| Arterial Blood Gases (ABG) | ABG | Heparin | Immediate processing required for blood gas analysis. |
| Ammonia | AMM | EDTA on Ice | Must be kept on ice and processed quickly to avoid false elevations. |
| ACTH | ACTH | EDTA on Ice | Sample must be kept on ice and processed rapidly due to instability. |
| Coagulation Tests (PT/INR) | PT/INR | Citrate | Needs rapid processing to avoid degradation of clotting factors. |
| Coagulation Tests (APTT) | APTT | Citrate | Requires prompt processing to maintain factor stability. |
| D-dimer | DDIM | Citrate | Time-sensitive for diagnosing clotting disorders. |
| Carboxyhemoglobin | COHB | Heparin | Immediate testing for carbon monoxide exposure. |
| Ionized Calcium | CAI | Heparin | Requires quick processing due to shifts in ionized calcium levels. |
| Plasma Metanephrines | MET/PMET | EDTA | Requires freezing immediately after collection. |
| Cold Agglutinins | COLD AGG | Special (Warm Handling) | Must be kept warm to prevent agglutination. |
| Blood Cultures | BC | Special | Must be processed promptly to avoid contamination or missed bacterial growth. |
| 7 Dehydrocholesterol | 7DEH | Lithium Heparin (protected from light) | Must be protected from light during collection and transport. |
8. Client Conduct
The Phlebotomist Ltd reserves the right to refuse service if the environment is unsafe or if the client displays inappropriate behaviour.
Aggressive, abusive, or discriminatory behaviour towards our staff will not be tolerated and may result in termination of the service without a refund.
9. Complaints Process
Clients who are dissatisfied with the service provided can submit a formal complaint using our Complaints Form, available upon request.
Complaints will be handled in line with our Complaints Policy, and the client will receive an acknowledgment within 2 working days.
We aim to resolve complaints within 28 working days.
10. Privacy and Data Protection
Client personal data will be handled in accordance with our Information Governance and Record Keeping Policy and the Data Protection Act 2018.
Information collected will only be used for the purpose of providing our service and will not be shared with third parties unless necessary to fulfil our service (e.g., communication with the lab or healthcare provider).
11. Limitation of Liability
While The Phlebotomist Ltd will take all reasonable precautions to ensure a safe and professional service, we are not liable for any adverse effects resulting from the blood draw. Potential adverse reactions may include, but are not limited to, bruising, hematoma, fainting, or minor infections.
We are also not liable for delays in results from third-party laboratories or any consequences arising from those delays.
12. Changes to Terms
The Phlebotomist Ltd reserves the right to update or amend these Terms and Conditions at any time. Clients will be notified of any significant changes.
13. Contact Information
If you have any questions regarding these Terms and Conditions or need assistance, please contact us at:
Email: [email protected]
Phone: 07501 433132
14. Review and Updates to Terms & Conditions
These Terms & Conditions will be reviewed regularly to ensure their effectiveness and relevance. Any necessary revisions will be made in accordance with changes in legislation, best practice guidelines, or organisational requirements.All clients are encouraged to familiarise themselves with these Terms & Conditions, as they are designed to ensure transparency and the highest level of service. By accepting a booking, clients agree to adhere to the provisions set forth in these Terms & Conditions.
Privacy Policy
Effective Date: 1/12/24The Phlebotomist Ltd ("we," "us," "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and share your personal information in compliance with the UK General Data Protection Regulation (GDPR).
1. Data We Collect
We may collect and process the following types of personal data:• Contact Information: Name, address, email, and phone number (if provided).
• Health Data: Information related to your health for the purpose of delivering phlebotomy services.
• Feedback Data: Any feedback, complaints, or compliments you provide.
• Booking Details: Appointment-related information, including times and locations.
• Website Usage Data: Data collected through cookies to improve website functionality and analytics.We only collect health data with your explicit consent, as required under GDPR.
2. How We Use Your Data
We use your personal data to:• Manage your bookings and provide our phlebotomy services.
• Communicate appointment details and service updates.
• Respond to feedback, complaints, and compliments.
• Improve our services through quality assessments and analytics.
• Comply with legal and regulatory obligations.Your data is never sold or used for marketing without your consent.
3. Feedback, Complaints, and Compliments
We value client feedback as a vital part of our service improvement. Any feedback, complaints, or compliments provided via email, online forms, or social media is stored securely and processed in accordance with GDPR. You can share your thoughts through:• Email: [email protected]
• Online Form: Available on our website.
• Social Media: Visit our Facebook page https://www.facebook.com/thephlebotomistuk to leave feedback or send us a message.
4. Data Sharing
We may share your personal data with:• Laboratories, GP’s and healthcare providers, as directed by you, to process your blood tests.
• Trusted third-party service providers for booking management and data storage.
• Regulatory authorities, if required by law.We ensure all third parties comply with strict data protection standards.
5. Data Storage and Security
Your data is stored securely in encrypted systems to prevent unauthorised access. Health-related information is kept separately and accessed only by authorised personnel. Personal data is retained only as long as necessary for the purposes outlined in this policy or as required by law.
6. Your Rights
Under GDPR, you have the right to:• Access your personal data.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data, where permissible.
• Restrict or object to the processing of your data.
• Withdraw consent for processing health data at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO).To exercise your rights, email us at [email protected].
7. Cookies and Website Analytics
We use cookies to enhance website functionality and gather anonymised analytics data. You can manage cookie preferences through your browser settings. Full details are available in our Cookie Policy.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect regulatory changes or service improvements. Significant updates will be communicated via our website or email.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us via:• Email: [email protected]
• Social Media: [Facebook page link]
• Post: Contact us by phone for address information 07501 433132