Where Skill Meets Care

Our Core Values

Everything we do is guided by the following principles:

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FREQUENTLY ASKED QUESTIONS

1. How do I book an appointment?

Booking is simple. Just visit our online booking page, choose a date and time that suits you, fill out your forms, and make payment to confirm your appointment.
Once booked, you’ll receive an email with all the details and what to expect on the day.
If you prefer, you can also call or email us and we’ll help you get everything arranged.

2. What should I expect during the appointment?

When your phlebotomist arrives, they’ll make sure you feel comfortable before starting. A clean workspace will be set up, usually at your kitchen table or a suitable spot with good light. The blood draw itself is quick — it only takes a few minutes — and most people describe it as a small scratch or pinch.
Your phlebotomist will explain each step as they go, check that you’re okay, and make sure you feel fine before they leave.

3. How should I prepare for my blood test?

Most tests don’t need any special preparation, but some may ask you to fast or avoid certain foods or drinks beforehand. Others need to be done at a specific time of day — usually between 6 am and 10 am — for the most accurate results.
You can view the preparation instructions when booking your test, and they’ll also be emailed to you after your appointment is confirmed. It’s important to read these carefully so you know exactly what to do before your blood draw.
Try to start drinking water around 12 hours before your appointment so you’re well hydrated. A few glasses spaced through the day is ideal — there’s no need to drink large amounts right before your test.

4. Will I experience bruising, discomfort, or complications after the blood draw?

It’s normal to have a small bruise or a little tenderness where the needle went in. This usually fades within a few days and doesn’t need any special treatment.
Our phlebotomists are hospital-trained and take great care to minimise any discomfort during and after your appointment. In rare cases, you might notice a slightly larger bruise or mild swelling — this is usually harmless and settles on its own.
If you ever have ongoing pain, significant bruising, or anything that doesn’t feel right, you should contact your GP or another healthcare professional for advice.

5. What aftercare should I follow?

After your blood draw, keep the plaster or dressing on for at least four hours. Try not to lift anything heavy with that arm for the rest of the day, as this helps reduce bruising or swelling.
If you notice mild tenderness or a small bruise, a cold compress can help. Avoid rubbing or massaging the area. Any marks or soreness should fade within a few days.

6. What should I do if I feel faint or unwell during or after the appointment?

Our phlebotomists are trained to manage this safely. If you start to feel faint or unwell during your appointment, let your phlebotomist know straight away so they can help you feel comfortable and allow time to recover.
If you feel unwell afterwards, sit or lie down, drink some water, and rest until you feel better. Most people recover quickly, but if symptoms continue, contact your GP or call NHS 111 for advice.

7. Is the procedure safe?

Yes. Your safety is our top priority. Every appointment is carried out by a hospital-trained phlebotomist who follows strict infection control and hygiene standards.
We use single-use needles, gloves, and protective equipment for each client, and all samples are handled using aseptic, non-touch techniques. You can feel confident knowing your blood draw is performed to the same standard you’d expect in a hospital setting.

8. What types of blood test kits do you support?

We now offer our own range of blood test kits, which include everything you need — the test kit, your professional blood draw, and a doctor’s report with your verified results. This is the easiest option, as we bring the kit with us to your appointment and handle everything for you.
We also provide blood draw services for other reputable third-party test kits, as long as they use venous samples. You’ll just need to have your kit, packaging, and paperwork ready for your appointment.
If you’re unsure whether your test is suitable, get in touch and we’ll be happy to confirm before you book.

9. Who handles my sample after collection and how do I access my results?

If you’ve ordered one of our blood test kits, we take care of everything for you. Your sample is prepared and sent to a UKAS-accredited laboratory for analysis, and your results and doctor’s report will be emailed to you securely once they’re ready.
If you’re using a test kit from another provider, your phlebotomist will collect your sample safely and return it to you so you can post it using the packaging and instructions provided with your kit. In these cases, your results will come directly from your test provider.

10. What if I need to reschedule or cancel my appointment?

If you need to reschedule or cancel your appointment, please do so at least 24 hours in advance. You can make changes easily through your booking confirmation link.
Because payment is taken at the time of booking, appointments cancelled with less than 24 hours’ notice are non-refundable. This helps us manage our schedule fairly and keep appointment times available for other clients.
You can find full details in our here.

11. I have needle phobia. Can you still help me?

Yes — many of our clients feel nervous about needles, and that’s completely normal. Our phlebotomists are hospital-trained and experienced in supporting clients with needle phobia.
We’ll take things at your pace, explain what’s happening, and use gentle, distraction-based techniques to help you feel more comfortable. Being in your own home or a familiar setting often helps too.
If you’re worried before your appointment, just let us know — we’ll do everything we can to make the experience as calm and positive as possible.

12. Do you offer blood collection services to children?

Our current service is for adults aged 18 and over. We’re working towards expanding our service to include children once all safeguarding and clinical processes are fully in place.
If you need help arranging a blood test for a child, we may be able to signpost you to a suitable local service. You can also join our mailing list for updates when paediatric appointments become available.

13. How much do your services cost?

Our standard blood draw appointment in Swindon is £75. This includes your professional phlebotomy appointment and travel within the Swindon area.
If you’re based outside Swindon, a small travel fee of £1 per mile applies. Weekend appointments are available for an additional £40.
For clients booking our own blood test kits, the price shown at the time of booking includes everything — the test kit, professional blood draw, and your doctor’s report.

14. What areas do you cover?

We’re based in Swindon and cover all areas within and around the town. This includes nearby villages and towns across Wiltshire and the surrounding areas.
If you’re based outside Swindon, we’re happy to travel — a small travel fee of £1 per mile applies.
We’re always expanding, so if you’re unsure whether we can come to your area, just get in touch and we’ll be happy to check for you.

15. What’s included with your blood test kits?

Our blood test kits make the process simple from start to finish. Each kit includes the test itself, your professional blood draw, and a doctor’s report with your verified results. There’s nothing extra to arrange — we bring the kit to your appointment, take your sample, and make sure it’s prepared and sent safely for testing.
Once your results are ready, they’ll be emailed to you securely along with your doctor’s report. You can then share these with your GP or healthcare practitioner if you’d like to discuss them further.

Key Information & Instructions

Results and Reports

Every test includes a secure doctor’s report, typically delivered within 4–5 working days. Reports explain your biomarker levels in plain language, making them easy to understand and share with your GP or practitioner for next steps. You’ll also have a secure copy for your records.

Please Note:

Each test comes with preparation instructions (for example fasting, timing, or avoiding supplements). These appear in your basket before checkout — please read them carefully to make sure your results are accurate.

Test Categories in our Catalogue

• Allergy & Immunity
• Cancer Screening Markers
• Fertility & Preconception
• Fatigue & Wellness
• General Health
• Male Health
• Nutrition & Root Causes
• Occupational Health
• Sexual Health
• Sports & Performance
• Thyroid & Hormones
• Women’s Health

Want to see every marker? Our full catalogue lists all 90+ tests with every biomarker, so you can explore exactly what’s included before you book.

• View Catalogue (PDF)
• Book an appointment

Looking for prices? These are all shown in the booking link before you checkout.

All our tests are carried out by hospital-trained phlebotomists, with samples analysed in UKAS-accredited labs. Results are reviewed by doctors and delivered securely online. Trusted, professional, and patient-focused — so you can get accurate answers with confidence.

Effective Date: 1/12/24

1. Introduction

Welcome to The Phlebotomist Ltd. These Terms and Conditions outline the obligations, rights, and responsibilities of clients using our mobile phlebotomy services. By booking and using our services, you agree to adhere to the following:

2. Service Description

The Phlebotomist Ltd provides professional mobile and satellite phlebotomy services for private clients, ensuring safe and efficient blood collection at a time and place convenient for you.
We also provide our own range of private blood test kits, which include the test, professional blood draw, and a bespoke doctor’s report. All blood samples are processed by UKAS-accredited laboratories.

3. Appointment Bookings

4. Cancellations and Rescheduling

4.1 Blood Test Kits and Results

By purchasing a blood test kit through The Phlebotomist Ltd, clients acknowledge and agree to the following:

All test kits are processed by a trusted third-party UK-based laboratory provider, accredited by UKAS and regulated by the Care Quality Commission (CQC). The laboratory’s own doctors review and report on all test results before they are shared with clients.

5. Risk Assessment Client Responsibilities

Risk assessments will be conducted to identify potential hazards associated with lone working activities. These assessments will inform the development of control measures to minimise risks.

6. Health and Safety

7. Special Blood Tests

For certain time-sensitive or temperature-sensitive tests, The Phlebotomist Ltd may not be able to provide services. Examples of such tests can be found in the table below. Clients will be advised in advance if they need to visit a hospital or another facility to complete these tests. Should there be any uncertainty regarding a test's specific requirements, we will liaise with our local Pathology Laboratory to confirm the necessary procedures and handling protocols to ensure the highest quality of service.

7.1 Special Blood Tests

8. Client Conduct

9. Complaints Process

10. Privacy and Data Protection

11. Limitation of Liability

12. Changes to Terms

All content, branding, and materials created by The Phlebotomist Ltd — including logos, written materials, and online content — are the property of the company and may not be copied, shared, or reproduced without written permission.

13. Changes to Terms

The Phlebotomist Ltd reserves the right to update or amend these Terms and Conditions at any time. Clients will be notified of any significant changes.

14. Contact Information

If you have any questions regarding these Terms and Conditions or need assistance, please contact us at:

15. Review and Updates to Terms & Conditions

These Terms & Conditions will be reviewed regularly to ensure they remain effective and compliant with current legislation, best practice, and organisational requirements. The Phlebotomist Ltd reserves the right to amend these Terms & Conditions at any time.
Any changes will take effect immediately upon publication on our website and will apply to all future bookings. Clients are responsible for reviewing the latest version before booking. By confirming an appointment, clients agree to the Terms & Conditions in force at the time of booking.

Effective Date: 1/12/24The Phlebotomist Ltd ("we," "us," "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and share your personal information in compliance with the UK General Data Protection Regulation (GDPR).

1. Data We Collect

We may collect and process the following types of personal data:• Contact Information: Your name, address, email address, and phone number.
• Health Data: Information about your health that is relevant to providing our phlebotomy and blood testing services.
• Booking Details: Appointment information, such as the date, time, and location of your booking.
• Payment Details: Information needed to process your payment securely when booking online.
• Feedback and Communication: Any feedback, compliments, or complaints you share with us through forms, email, or social media.
• Website Usage Data: Information collected through cookies or analytics to improve website performance and user experience.If you purchase a blood test kit, we also collect the details required to register your test and link your sample with the correct laboratory report.We only collect health data with your explicit consent, as required under the UK GDPR.

2. How We Use Your Data

We use your personal data to:• Manage and confirm your bookings, appointments, and test kit orders.
• Process payments securely and send booking confirmations.
• Provide updates or reminders about your appointment.
• Collect, prepare, and send your blood samples to a UKAS-accredited laboratory for testing.
• Share your test information with the laboratory so your doctor’s report can be completed.
• Respond to feedback, compliments, or complaints.
• Review service quality and meet regulatory and CQC requirements.Your data is never sold or shared for marketing purposes without your explicit consent.

3. Feedback, Complaints, and Compliments

We value client feedback and use it to improve the quality and safety of our service. Any compliments, complaints, or feedback you share with us is stored securely and processed in line with UK GDPR and our internal Complaints Policy.
You can share your feedback in any of the following ways:• Email: [email protected]
• Online Form: Available on our website.
• Social Media: Visit our Facebook page Facebook Page to leave feedback or send us a message.All feedback is reviewed regularly and may be logged as part of our governance and quality assurance processes. This helps us monitor trends, address concerns quickly, and ensure we continue to meet the highest standards of care.

4. Data Sharing

We only share your personal data when it is necessary to deliver our services or to meet legal and regulatory obligations. This may include sharing limited information with:• UK-based laboratories for blood sample analysis and preparation of your doctor’s report.
• Your GP or healthcare provider, if you ask us to share your results or information directly with them.
• Trusted service providers who help us manage our bookings, payments, and secure data storage (for example, Pabau or our payment processor).
• Regulatory authorities such as the Care Quality Commission (CQC), HMRC, or the Information Commissioner’s Office (ICO), if required by law.All third parties we work with are bound by strict data protection agreements and must comply with UK GDPR and relevant confidentiality standards.

5. Data Storage and Security

We take the security of your personal data seriously. All client information is stored in secure, encrypted systems to prevent unauthorised access, loss, or misuse.Health data is stored separately from general contact or booking information and can only be accessed by authorised personnel involved in your care or service delivery.We use secure third-party systems, such as Pabau for booking and record management, and encrypted cloud-based storage for clinical and administrative files. Our third-party partners are required to comply with UK GDPR and maintain strict security standards.Information relating to blood test kits, laboratory reports, and sample data is retained only for as long as necessary to complete your test and meet legal, clinical, and audit requirements. After this period, data is securely deleted or anonymised.

6. Your Rights

Under UK GDPR, you have several rights regarding your personal data. These include the right to:• Access the personal data we hold about you.
• Request corrections if any of your information is inaccurate or incomplete.
• Request deletion of your personal data where legally permissible.
• Restrict or object to how your data is processed in certain situations.
• Withdraw consent for us to process your health data at any time (for example, if you no longer wish for us to hold or share it).
• Data portability, meaning you can request a copy of your data in a usable format to share with another provider.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.To exercise any of these rights, please email [email protected]. We will respond within 30 days, in line with GDPR requirements.

7. Cookies and Website Analytics

Our website uses cookies to help it function properly and to understand how visitors use it. Cookies are small files stored on your device that remember your preferences and help us improve your experience.We only use essential and anonymised analytics cookies. You can choose to accept or decline non-essential cookies when you visit our website or change your preferences at any time in your browser settings.For more details about the types of cookies we use and how they work, please see our Cookie Policy.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The most recent version will always be published on our website.If we make significant changes to how we collect or use your data, we will notify you by email or through a notice on our website.We encourage clients to review this Privacy Policy regularly to stay informed about how we protect and process personal data.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details below:• Email: [email protected]
• Social Media:Facebook Page
• Post: Contact us by phone for address information 07501 433132For privacy and security reasons, our postal address is provided upon request — please contact us by email or phone if you require it for correspondence or data requests.